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HOTEL OPERATIONS
Associate of Applied Science Degree
91 Credits
This program has been revised since publication in the 2006-07 catalog.
This program combines individual and group participation in assignments and projects. Students master skills in front desk operations, basic hotel accounting, human relations, managing diversity, aspects of hospitality management and organization, market strategy, development and tourism. Students also participate in industry experience through internships. Internationally recognized American Hotel and Motel Association Certification is available to graduates. Any developmental coursework a student may be required to complete may increase the program length.
Hotel Operations AAS graduates will:
- Be prepared to work in entry-level positions, such as Front Desk clerks, housekeeping inspectors, guest services, and assistant/coordinators in sales, catering, and human resources.
- Understand how each department contributes to the overall goal of the hotel.
- Understand the importance of pro-active problem solving to avoid liability in ethical and legal concerns of a hotel operation.
Admission Dates: fall, winter, spring, summer.
| COURSE |
|
CR |
| HOSP 101 |
Introduction to Hospitality & Food Services |
3 |
| HOSP 103 |
Introduction to Management |
3 |
| HOSP 106 |
Hospitality Basics |
4 |
| HOTL 113 |
Laws of Innkeeping I |
3 |
| HOTL 114 |
Front Office Management |
3 |
| HOTL 115 |
Food & Beverage Operations |
3 |
| HOTL 120 |
Revenue Management |
3 |
| HOTL 131 |
Hospitality Market Strategy I |
3 |
| HOTL 133 |
Facilities Management |
3 |
| HOTL 135 |
Hotel Sales Management |
3 |
| HOTL 138 |
Negotiation Skills Seminar |
1 |
| HOTL 190 |
Customer Service |
2 |
| HOTL 198 |
Job Search |
2 |
| HOTL 210 |
Hospitality Managerial Accounting |
4 |
| HOTL 262 |
Conference & Event Management |
4 |
| CWEX 190 |
Co-op Seminar |
1 |
| CWEX 197 |
Co-op Work Experience Internship |
4 |
| BUSA 101 |
Business Communications |
5 |
| CISA 101 |
Computer Applications |
2 |
| SPCH 220 |
Intro to Public Speaking |
5 |
| |
|
|
| TECHNICAL ELECTIVES - 5 credits |
|
| ACCT 111 |
Intro to Accounting |
5 |
| BUSA 100 |
Business Math |
5 |
| BUSA 102 |
Introduction to Business |
5 |
| BUSA 111 |
Business Computer Applications |
5 |
| BPMT 111 |
Refrigeration Principles |
10 |
| PSYC 100 |
Human Relations |
5 |
GENERAL EDUCATION REQUIREMENTS - 25 credits |
|
Written Communication |
5 |
|
Oral Communication |
5 |
|
Quantitative Reasoning |
5 |
|
Social Science |
5 |
| Foreign Language |
5 |
See the General Education Requirements page (opens new window) for a list of all applicable courses for each of the categories listed above.
HOTEL OPERATIONS
Certificate of Proficiency
73 Credits
This certificate program combines individual and group participation in assignments and projects. Students master skills in front desk operations, basic hotel accounting, human relations, managing diversity, aspects of hospitality management and organization, market strategy, development and tourism. Students also participate in industry experiences through internships. Internationally recognized American Hotel and Motel Association Certification is available to graduates. Any developmental coursework a student may be required to complete may increase the program length.
Admission Dates: fall, winter, spring, summer.
TERM ONE |
CR |
|
HOSP 101 |
Intro to Hospitality & Food Service |
3 |
|
HOSP 106 |
Hospitality Basics |
4 |
|
HOSP 110 |
Hospitality Service |
10
|
TERM TWO |
|
|
HOTL 113 |
Laws of Inn keeping I |
3 |
|
HOTL 131 |
Hospitality Market Strategy I |
3 |
|
HOTL 132 |
Hospitality Ethics |
3 |
|
HOTL 133 |
Facilities Management |
3 |
|
HOTL 134 |
Hospitality Industry Computer Systems |
3 |
|
HOTL 215 |
Hospitality Training & Diversity Mgmt |
3 |
|
|
General Education |
5 | |
TERM THREE |
|
|
HOTL 198 |
Job Skills |
3 |
|
HOTL 114 |
Front Office Management |
3 |
|
HOTL 190 |
Customer Service |
3 |
|
CWEX 190 |
Cooperative Work Experience |
1 |
|
CWEX 197 |
Internship and Seminar |
2 |
|
|
General Education |
5 |
TERM FOUR |
|
|
HOSP 103 |
Introduction to Management |
3 |
|
HOTL 210 |
Hospitality Managerial Accounting |
4 |
|
HOTL 262 |
Conference and Event Management |
4 |
|
|
General Education Requirement |
5 | |
GENERAL EDUCATION REQUIREMENTS - 15 credits |
|
Written Communication |
5 |
|
Quantitative Reasoning |
5 |
|
Social Science |
5 |
See the General Education Requirements page (opens new window) for a list of all applicable courses for each of the categories listed above.
HOTEL OPERATIONS
Hotel Rooms Division Management
Certificate of Completion
40 credits
The Hotel Operations Certificate of Completion in Rooms Division Management focuses on the operational areas of Front Desk, Reservations, Housekeeping, Night Audit, and Food and Beverage. Students learn critical skills in guest relations, accounting and finance, legal and ethical issues, management strategies, and communication. The Rooms Division Certificate of Completion combines individual and group participation in assignments and projects, and provides industry exposure through hotel tours and guest speakers. Any developmental coursework a student may be required to complete may increase the program length.
|
COURSE
HOSP 101 Introduction to Hospitality & Food Service
HOSP 103 Introduction to Management
HOSP 106 Hospitality Basics
HOTL 113 Laws of Innkeeping I
HOTL 114 Front Office Management
HOTL 115 Food & Beverage Operations
HOTL 120 Revenue Management
HOTL 133 Facilities Management
HOTL 190 Customer Service
HOTL 198 Job Search
HOTL 210 Hospitality Managerial Accounting
BUSA 101 Business Communications
CISA 101 Computer Applications |
CR
3
3
4
3
3
3
3
3
2
2
4
5
2 |
HOTEL OPERATIONS
Hotel Sales Management
Certificate of Completion
43 credits
The Hotel Operations Certificate of Completion in Sales Management focuses on the sales and revenue generation activities of a hotel. Students learn critical skills in salesmanship, marketing, revenue management, negotiation, and communication. The Sales Management Certificate of Completion combines individual and group participation in assignments and projects, and provides industry exposure through hotel tours and guest speakers.
The following program outline is a suggested sequence of courses for this area of study. Courses listed in the program outline may not be offered in the exact sequential order. It is the student’s responsibility to work out their individual schedule with a counselor or Adviser. Any developmental coursework a student may be required to complete may increase the program length.
|
COURSE
HOSP 103 Introduction to Management
HOTL 113 Laws of Innkeeping I
HOTL 115 Food & Beverage Operations
HOTL 120 Revenue Management
HOTL 131 Hospitality Market Strategy I
HOTL 135 Hotel Sales Management
HOTL 138 Negotiation Skills Seminar
HOTL 190 Customer Service
HOTL 198 Job Search
HOTL 210 Hospitality Managerial Accounting
HOTL 262 Conference & Event Management
BUSA 101 Business Communications
CISA 101 Computer Applications
SPCH 220 Intro to Public Speaking |
CR
3
3
3
3
3
3
1
2
2
4
4
5
5
5 |
2006-2007 Catalog
