Business Administration Support
Business Administration Support
Business Administration Support
Associate of Applied Science Degree
107 Credits
The Business Administration Support program is designed to meet the growing need for professionally trained support professionals. The primary goal is to prepare students to use the various software applications in the work environment as a support tool to enhance day-to-day business operations. Any developmental coursework a student may be required to complete may increase the program length.
Business Administration Support AAS graduates will:
- Carry out office administration procedures and management support using technology.
- Be prepared for entry-level positions in their area of expertise – office software, customer service, project management, Web maintenance, and publications/sales.
- Produce documents using word processing, spreadsheet and presentation software
- Be prepared to take MCAS (Microsoft Certified Application Specialist)1 MOS (Microsoft Office Specialist) certification exams.
Admission Dates: fall, winter, spring, summer.
| Courses |
Credits |
| BUS& |
101 |
Intro to Business |
5 |
| BUSA |
191 |
Customer Service Help Desk |
3 |
| BUSA |
198 |
Job Search |
2 |
| CISA |
111 |
Word |
5 |
| CISA |
112 |
Excel I |
5 |
| CISA |
114 |
Access |
5 |
| CISA |
120 |
Business Desktop Management |
5 |
| CISA |
124 |
PowerPoint |
4 |
| CISA |
195 |
Capstone Project |
3 |
| CISA |
215 |
Publisher |
5 |
| CISA |
225 |
Integrated Applications |
5 |
| CISA |
235 |
Outlook |
3 |
| CISA |
281 |
Project Management |
5 |
| ITAD |
112 |
HTML |
5 |
| OFTC |
105 |
Keyboarding |
3 |
| OFTC |
106 |
Keyboard Skillbuilding I |
3 |
| OFTC |
110 |
Office Technology |
5 |
| OFTC |
111 |
Business English I |
5 |
| CWEX |
190 |
Cooperative Seminar |
1 |
| CWEX |
197 |
Cooperative Work Experience I |
5 |
|
|
Technical Elective |
5 |
Academic Core Requirements
|
|
Written Communication |
5 |
|
|
Oral Communication |
5 |
|
|
Quantitative Reasoning |
5 |
|
|
Social Science |
5 |
| Total Program Credits |
107 |
See the Academic Core Requirements for a list of all applicable courses for each of the categories listed above.
Business Administration Support
Business Administration Support
Certificate of Proficiency
78 Credits
The Business Administration Support program is designed to meet the growing need for professionally trained support professionals. The primary goal of the certificate is to prepare students to use the various software applications in the work environment as a support tool to enhance day-to-day business operations. Any developmental coursework a student may be required to complete may increase the program length.
Admission Dates: fall, winter, spring, summer.
| Courses |
Credits |
| BUSA |
191 |
Customer Service Help Desk |
3 |
| BUSA |
198 |
Job Search |
2 |
| CISA |
111 |
Word |
5 |
| CISA |
112 |
Excel I |
5 |
| CISA |
114 |
Access |
5 |
| CISA |
120 |
Business Desktop Management |
5 |
| CISA |
124 |
PowerPoint |
4 |
| CISA |
215 |
Publisher |
5 |
| CISA |
225 |
Outlook |
3 |
| CISA |
225 |
Integrated Applications Bus Prod |
3 |
| CISA |
281 |
Project Management |
5 |
| ITAD |
112 |
HTML |
5 |
| OFTC |
105 |
Keyboarding |
3 |
| OFTC |
110 |
Office Technology |
5 |
| OFTC |
111 |
Business English I |
5 |
|
|
Academic Core |
15 |
| Total Program Credits |
78 |
Academic Core Requirements
|
|
Written Communication |
5 |
|
|
Quantitative Reasoning |
5 |
|
|
Social Science |
5 |
See the Academic Core Requirements for a list of all applicable courses for each of the categories listed above.
Business Administration Support
Human Resources
Certificate of Proficiency
83 Credits
The Human Resources certificate is designed to teach the basic office skills for a Human Resources Office. These skills include basic employment law, administrative procedures, computer skills, and records processing. Students may find jobs as Human Resources Assistants or general clerical support.
Admission Dates: fall, winter, spring.
| Courses |
Credits |
| ACCT |
111 |
Introduction to Accounting |
5 |
| BUHR |
150 |
Human Resources/Ethics Time Management |
2 |
| BUHR |
151 |
Human Resource Information System |
4 |
| BUHR |
159 |
Human Resources Overview |
1 |
| BUHR |
183 |
Employment Law I |
3 |
| BUSA |
191 |
Customer Service/Help Desk |
3 |
| BUSA |
198 |
Job Search Skills |
2 |
| CISA |
111 |
Word |
5 |
| CISA |
112 |
Excel I |
5 |
| CISA |
114 |
Access |
5 |
| CISA |
124 |
PowerPoint |
4 |
| CISA |
120 |
Business Desktop Management |
5 |
| CISA |
215 |
Publisher |
5 |
| CISA |
225 |
Integrated Applications |
3 |
| CISA |
235 |
Outlook |
3 |
| OFTC |
105 |
Keyboarding |
3 |
| OFTC |
110 |
Office Technology |
5 |
| OFTC |
111 |
Business English I |
5 |
|
|
Academic Core |
15 |
| Total Program Credits |
83 |
Academic Core Requirements
| PSYC |
099 |
Social Science |
5 |
|
|
Written Communication |
5 |
|
|
Quantitative Reasoning |
5 |
See the Academic Core Requirements for a list of all applicable courses for each of the categories listed above.
Business Administration Support
Project Management Support
Certificate of Completion
44 Credits
The Project Management Support certificate is designed to serve students seeking job transitions, skills upgrades, and continuing industry education. The primary goal of the certificate is to prepare students to use the various software applications in the work environment as a support tool to enhance day-to-day business operations. Graduates will find entry-level jobs as Project Management Coordinators, Project Management Assistants, Events or Conference Coordinators.
Admission Dates: fall, winter, spring, summer.
| Courses |
Credits |
| BUSA |
191 |
Customer Service |
3 |
| BUSA |
103 |
Business Communications |
5 |
| CISA |
111 |
Word |
5 |
| CISA |
112 |
Excel I |
5 |
| CISA |
120 |
Business Desktop Management |
5 |
| CISA |
114 |
Access |
5 |
| OFTC |
110 |
Office Technology |
5 |
| CISA |
281 |
Project Management |
5 |
| CISA |
235 |
Outlook |
3 |
| OFTC |
105 |
Keyboarding |
3 |
| Total Program Credits |
44 |
Business Administration Support
Customer Service/Product Support
Certificate of Completion
43 Credits
The Customer Service-Product Support certificate is designed to prepare students seeking job transitions, skills upgrades, and continuing industry education. The primary goal of the certificate is to prepare students to use the various software applications in the work environment as a support tool to enhance day-to-day business operations. Graduates will find entry-level jobs as Customer Service Representatives, Call Center Service Representatives. Any developmental coursework a student may be required to complete may increase the program length.
Admission Dates: fall, winter, spring, summer.
| Courses |
Credits |
| CISA |
120 |
Business Desktop Management |
5 |
| OFTC |
105 |
Keyboarding |
3 |
| CISA |
111 |
Word |
5 |
| OFTC |
110 |
Office Technology |
5 |
| CISA |
235 |
Outlook |
3 |
| CISA |
112 |
Excel I |
5 |
| CISA |
114 |
Access |
5 |
| CISA |
124 |
PowerPoint |
4 |
| CISA |
281 |
Project Management |
5 |
| BUSA |
191 |
Customer Service |
3 |
| Total Program Credits |
43 |
Business Administration Support
Publications/Sales/Marketing Support
Certificate of Completion
42 Credits
The Publications/Sales/Marketing Support certificate is designed to serve students seeking job transitions, skills upgrades, and continuing industry education. The primary goal of the certificate is to prepare students to use the various software applications in the work environment as a support tool to enhance day-to-day business operations. Graduates will find entry-level jobs as Sales Assistants, Sales Coordinators, Marketing Assistants, Marketing Coordinators, Publications Coordinators, and Sales Representatives. Any developmental coursework a student may be required to complete may increase the program length.
Admission Dates: fall, winter, spring, summer.
| Courses |
Credits |
| BUSA |
191 |
Customer Service |
3 |
| CISA |
111 |
Word |
5 |
| CISA |
120 |
Business Desktop Management |
5 |
| CISA |
124 |
PowerPoint |
4 |
| CISA |
215 |
Publisher |
5 |
| CISA |
225 |
Outlook |
3 |
| MMDP |
122 |
Photoshop I |
4 |
| OFTC |
105 |
Keyboarding |
3 |
| OFTC |
110 |
Office Technology |
5 |
| BUS& |
101 |
Intro to Business |
5 |
Business Administration Support
IBEST
Certificate of Completion
28-32 Credits
This program prepares students for positions in beginning administrative support, reception, customer care, and sales/marketing support. Graduates will be also be eligible for entry into a variety of certificate programs (web maintenance; publication/sales/marketing support; project management support; customer service/product support; or Microsoft Office applications) as well as the full degree program. Any developmental coursework a student may be required to complete may increase the program length.
Admission Dates: fall, winter, spring, summer.
| Term I |
Credits |
| CISA |
111 |
Word |
5 |
| CISA |
112 |
Excel I |
5 |
| CISA |
120 |
Business Desktop Mgmt. |
5 |
| EASL |
070 |
Computer Apps. I |
1-3 |
| Term II |
| CISA |
114 |
Access |
5 |
| CISA |
124 |
PowerPoint |
4 |
| BUSA |
198 |
Job Search |
2 |
| EASL |
072 |
Computer Apps. II |
1-3 |
| Total Program Credits |
28-32 |
Business Administration Support
Microsoft Office Applications
Certificate of Completion
27 Credits
The Microsoft Office Applications certificate is designed to meet the needs of students who want to increase their computer knowledge. This certificate is directed towards people who have work experience and want to upgrade their skills by learning the current software applications used in the business community. Any developmental coursework a student may be required to complete may increase the program length.
Admission Dates: fall, winter, spring, summer.
| Courses |
Credits |
| CISA |
111 |
Word |
5 |
| CISA |
112 |
Excel I |
5 |
| CISA |
120 |
Business Desktop Management |
5 |
| CISA |
114 |
Access |
5 |
| CISA |
124 |
PowerPoint |
4 |
| CISA |
225 |
Outlook |
3 |
| Total Program Credits |
27 |
Business Administration Support
Office Assistant
Certificate of Completion
41 Credits
The Office Assistant program is designed to meet the needs of basic office skills by teaching and processing how to use the fax, phones, photocopy machines, and calculators. Students may find jobs as receptionists or clerical support.
Admission Dates: fall, winter, spring, summer.
| Term I |
Credits |
| CISA |
112 |
Excel I |
5 |
| BUSA |
191 |
Customer Service Help Desk |
3 |
| CISA |
111 |
Word |
5 |
| CISA |
120 |
Business Desktop Management |
5 |
| CISA |
124 |
PowerPoint |
4 |
| CISA |
114 |
Access |
5 |
| OFTC |
105 |
Keyboarding |
|
| - or - |
|
|
|
| OFTC |
106 |
Keyboard Skillbuilding I |
3 |
| OFTC |
106 |
Keyboard Skillbuilding I |
|
| - or - |
|
|
|
| OFTC |
107 |
Keyboard Skillbuilding II |
3 |
| OFTC |
110 |
Office Technology |
5 |
| CISA |
225 |
Outlook |
3 |
| Total Program Credits |
41 |
Business Administration Support
Web Maintenance
Certificate of Completion
37 Credits
The Web Maintenance Support certificate is designed to serve students seeking job transitions, skills upgrades, and continuing industry education. The primary goal of the certificate is to prepare students to use the various software applications in the work environment as a support tool to enhance day-to-day business operations. Graduates will find entry-level jobs as Web Assistants, Web Maintenance Support, Web Specialists, Web Designers, and Webmasters. Any developmental coursework a student may be required to complete may increase the program length.
Admission Dates: fall, winter, spring, summer.
| Courses |
Credits |
| CISA |
120 |
Business Desktop Management |
5 |
| CISA |
111 |
Word |
5 |
| ITAD |
112 |
HTML |
5 |
| ITAD |
122 |
DHTML/JavaScript |
5 |
| MMDP |
122 |
Photoshop I |
4 |
| MMDP |
133 |
Dreamweaver |
4 |
| MMDP |
153 |
Web Design |
3 |
| OFTC |
105 |
Keyboarding |
3 |
| BUSA |
191 |
Customer Service |
3 |
Business Administration Support
Health Office Occupations
Certificate of Completion
32.5 Credits
The Health Office Occupations option is designed to meet the needs of basic office skills for the medical and dental settings by teaching customer service, computer skills, record processing and legal requirements. Students may find jobs as Customer Service Representatives, Accounts Receivable Representatives, Medical Records Clerk and general clerical support in a medical setting. Any developmental coursework a student may be required to complete may increase the program length.
Admission Dates: fall, winter, spring, summer.
| Courses |
Credits |
| CISA |
101 |
Computer Applications |
2 |
| MEDA |
115 |
Law and Ethics |
3 |
| MEDA |
116 |
Medical Terminology I |
5 |
| OFTC |
106 |
Keyboard Skillbuilding I |
3 |
| OFTC |
111 |
Business English I |
5 |
| BUSA |
191 |
Customer Service |
3 |
| IFAD |
156 |
First Aid/CPR |
0.5 |
| MEDA |
114 |
Coding/Billing/Insurance |
5 |
| OFTC |
110 |
Office Technology |
5 |
| Total Program Credits |
32.5 |
Business Administration Support
Office Occupations
Certificate of Completion
19 Credits
This certificate program is designed to prepare students to gain employment in entry level office assistant or customer service positions. Students will acquire problems solving, communication and job search skills. The following program outlines the courses students will take to complete this one quarter Customized Job Skills Training.
Admission Dates: fall, winter, spring, summer.
| Courses |
Credits |
| CISA |
101 |
Computer Applications |
2 |
| CISA |
120 |
Business Desktop Management |
5 |
| BUSA |
198 |
Job Search Skills |
2 |
| PSYC |
099 |
Human Relations |
5 |
| PRET |
099 |
Office Technology |
5 |
| Total Program Credits |
19 |
1Correction: July 3, 2008
Page Last Updated: 7/3/2008
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2008-2009 Catalog
